RETURNS & SHIPPING

RETURNS AND SHIPPINGAll sales are final, and we do not offer refunds or accept returns. However, if you receive the incorrect print or damaged print, please contact us immediately so we can resolve the issue promptly.At Made By Thin Air, we take great care to ensure that all artwork purchases arrive safely. However, unforeseen events can sometimes occur, and your order might arrive damaged. If this happens, please follow the steps below to file a damage claim. Note that claims must be filed within 7 days of receiving your delivery to enable us to make a claim with our shipment carrier. We cannot assume responsibility for claims made after this period.Steps to File a Damage Claim:Examine the Shipment: When the shipment arrives, inspect the outside of the box for any visible damage and note any issues when you sign for it.Photograph the Damage: If you notice any damage, take a picture of the outside of the box before opening it.Inspect and Document: Open the package and take pictures of all damage points to the artwork.Report the Damage: Send all photos and your contact information to madebythinair@gmail.com with the subject line "Damage - Order Nr." Your order number can be found in our email.By following these steps, we can quickly address the issue and ensure you receive a replacement or resolution as soon as possible.SHIPPINGDo you ship?
Yes, Made By Thin Air ships unframed artwork worldwide via postal tubes.How much does shipping usually cost?
For fine art prints, shipping costs will be quoted on purchase to your designation.How long does it take to receive my print?
All prints are printed to order. The turnaround time for fine art prints orders is approximately 3-7 business days, depending on the destination.